Keeping The Lights on with Help from an IT Support Company

Even though computers are more reliable than ever, they still require regular and extensive support. The set of services that an IT support company offers for regular support is lumped into a generic term call keeping the lights on, or KTLO. This basic service usually includes adding redundancy to power systems, providing a backup server for emergencies, and simply maintaining the system to avoid problems that could lead to downtime. Keeping the lights on may seem like a basic set of needs but assuring the lights stay on can be a complicated procedure. Most enterprise class computing solutions include many servers and in some cases hundreds of terminals, keeping all of those computers running all the time isn’t as simple as it seems.

An IT support company will be able to offer services that greatly reduce or even prevent downtime. Services such as updating software, replacing aging or unreliable hardware, or installing redundant power supplies can greatly improve the reliability of a computer infrastructure. Simply replacing older hardware with newer servers might be a good step towards increasing reliability. Because each company has different requirements for their computing solution its important to contact an IT support company for IT consulting services. By consulting with an IT professional fluent in the latest technology many business owners and leaders will gain insight into what would be the ideal solution for their company’s computing needs. This insight could end up saving thousands of dollars, and provide a more reliable solution than what was previously in place.

If investing in a new computer infrastructure seems too expensive the IT support company offering consultation may offer managed IT services. A managed service is hosted by the service provider on their hardware. All the hardware is kept off-site, and maintained by their IT staff. All the support services, such as KTLO, will be handled by a qualified and experienced team of IT professionals. Best of all, the services are offered at a flat monthly rate, rather than requiring a large investment on the part of the business in need of a computing solution. Hosted services are by far the most cost effective way to utilize the latest software using the latest and most powerful hardware.

It’s easy to get overwhelmed with the amount of information presented.  Transparent.ca solutions has been servicing the Vancouver IT support sector for a long time.  They have a reputation for being the Best Vancouver IT Support.  They specialize in any Managed IT services.

IT support

Information Technology Support and Consultation

Calgary IT support

Computers have become one of the most important parts of running some businesses. Inoperative computers can lead to downtime, which is something no business wants. In order to keep computer systems up and running its important to have proper support for those systems. Some systems are no longer supported by manufacturers and require help from an IT support company to assure future operation. In cases that require a system to be replaced its important to contact an IT consulting service to find the best possible solution. There are as many different computers as there are needs for them, so choosing the system can be quite a challenge.

As time goes on computers become more complex, and require more help from an IT support company. Some managed IT solutions require less investment from the customer, but they still require support. Hosted, or managed, services allow a business or other user to utilize servers and software without having to purchase either one. This kind of solution can save money, and help avoid downtime. Thanks to modern hosting solutions using cloud technology its possible to access a computer as if it were located on-site. This kind of technology allows the same high performance solutions users expect, but requires only a flat monthly fee.

With the help of an IT support company users can utilize the latest software with the latest hardware. All of this can be done just as easily as logging on to a typical computer. Cloud computing has made it easier and more cost-effective for business to utilize the latest in computer technology. Because cloud solutions are scalable any business can afford them. Smaller businesses that require little system resources will find a very affordable solution. Enterprise class computing is available too.

Many business owners and leaders who are not ready to spend money on a big investment will be glad to know that cloud computing is by far the most affordable solution. An IT support company will be able to provide all the computing solutions a company needs. Those solutions will need to be upgraded eventually, in order to keep pace with advancing software. Instead of requiring a business to make another huge investment in computer hardware, the service provider will do the upgrading. Those upgrades include updating the operating system, and replacing outdated versions of software with the latest versions.

Factors to Consider When Hiring an IT Support Company for your Business

Choosing the right IT support company for your firm can make a huge impact to the optimum utilization of the technological infrastructure of your firm or company. Opting for managed IT services when a professional consultant would have sufficed will result in unnecessary wastage of money. On the other hand, choosing an IT consulting firm when you ought to have preferred an IT support company offering managed services will lead to numerous complications and difficulties. Hence, keep the following factors in mind when choosing an IT support company for your firm.

The first step is to assess the overall importance of the environment for your firm. If the USP of your firm is its quick and efficient after-sales service, then hiring a consultant to help you run your help desk may not be a smart move. You will have to invest a lot of time, effort, and money to ensure the system never goes offline. In such a scenario, choosing an IT support company offering managed service will make a much better option. You can invest in the best equipment and infrastructure and hire an expert IT support company for operating and maintaining the equipment.

Secondly, you should consider your budget and determine the maximum funds that you can allocate for the services of the IT support company. You should focus on extracting maximum value for money instead of simply considering the final price charged by the IT support company for its services. A firm that lets you ramp up the scale of your operations will be a smart choice as compared to a firm that does not offer this option even if you are ready to pay a premium. Hiring an IT support company that employs poorly-trained employees will affect the overall functioning of your firm. Hence, consider value for money when assessing the maximum you can pay for the services of the IT support company.

Finally, make sure you choose an IT support company that has a strong presence on the Internet. A firm that claims to offer cutting-edge service in the field of IT but ignores social media and the Internet is best avoided. A strong online presence will help you compare firms and assess all relevant factors before taking a decision.

Beware of These Extra Charges When Hiring an IT Support Company

The cost of hiring a good IT support company should not be treated as an expense. Rather, you should treat it as a business investment that lets you utilize your IT hardware and software infrastructure to offer quality services to a wider range of clients. However, this does not mean you should pay the charges demanded by the IT support company without assessing the fine print. In fact, you should go through the details of fees and charges levied by the IT support company in detail before finalizing the deal. Make sure you look out for these extra charges when finalizing the contract with the IT consulting firm.

Extra Charges for Remote Support

Just because you have agreed to pay a per-hour fee whenever a technician visits your office does not mean issues cannot be resolved over the phone or through remote assistance. This option will help you reduce the charges payable to the IT support company provided the company does not charge extra for remote support. If you are paying extra for remote support, then you should negotiate a reduction in the per-hour fee for onsite support.

Multiple Slabs for Onsite Support

Is the onsite support fee linked to the number of onsite visits made by the technician? Does your IT support company charge extra if the number of onsite visits exceeds a pre-determined limit? If yes, then you may end up paying extra simply because your system faced frequent issues and required additional onsite support. In such a scenario, consider shifting to the unlimited onsite support package offered by the IT support company. This may help you avoid paying extra for frequent support visits.

Extra Fee for a Dedicated Account Manager

Does your IT support company charge extra for the facility of having a dedicated account manager? Just compare firms online and choose an IT support company that offers this facility for free. Dealing with multiple employees when you need support urgently can be very frustrating. However, you certainly don’t need to pay an extra fee for this facility considering the fact that you can easily find a reputed IT support company that offers this service at no extra cost.

The general perception amongst clients is that a managed IT contract will always be an expensive affair. Instead of working with pre-conceived notions, it is advisable to compare options online to find an affordable IT support company offering quality service.

SHIFT IT SOLUTIONS has been helping businesses run smoothly in the Toronto market.  They are also considered the BEST TORONTO IT SUPPORT COMPANY.  They also specialize in NETWORK SUPPORT, BUSINESS SERVICES AND MANAGED IT.

 

5 Reasons to Hire an IT Support Company

Houston IT support

In today’s world, technology is seamlessly embedded into our lives. We use technology in every aspect of our working lives and our personal lives. From emails to social media to research, whether you are young or old, technology is a necessary part of your life. If you run a business, then technology is even more essential to your everyday functioning; this is where a managed IT system becomes important. Nowadays, all company plans, data, and information are stored onto servers. If anything should ever go awry with the technology that you rely on, then your business would be fraught with problems. To ensure nothing will ever happen, and that it can be fixed quickly, you should hire an IT support company.

An IT support company will ensure that your technological problems will never hinder your company from running the business like normal. While you concentrate on your customers and your tasks at hand, the IT support company will be there to sort out any issues that should arise. An IT support company also has the advantage of knowing your business thoroughly, therefore understanding your needs and requirements for the way you run your business. There is no need to explain to someone else in the eleventh hour what exactly has gone wrong and why it is important. An IT support company will ensure that you have everything you need working and up to date when you need them to be.

Another reason to hire an IT support company is that they will be knowledgeable about new technologies and software. Unless you are in the technology business, it is unlikely that you want to spend your time keeping up to date on all the new advances in the technology world. An IT support company can recommend to you the new technologies and upgrades you should invest in to make sure you have all the tools you need to have your business running as efficiently and smoothly as possible.

Lastly, an IT support company will give you a bit of peace of mind. Running a business is a difficult and stressful task, and you do not need your attention to be diverted to malfunctioning printers or corrupt software. An IT support company will ensure that you don’t need to worry about any such issues, and you will be rest assured that you have an IT consulting firm behind you.